Opt-Out Resources for Unwanted Junk Mail

Posted: Jun 01 1992  | Revised: Mar 21 2019


  1. Why do I get so much junk mail?

  2. How to Reduce Your Junk Mail

    1. DMA Choice (National Mailing Lists)

    2. Flyers and advertising supplements

    3. Pre-approved offers of credit

    4. Telephone directories

    5. U.S. Postal Service and the National Change of Address (NCOA) database

    6. Charities and nonprofits

    7. Sweepstakes and contests

    8. Product registration cards and consumer surveys

    9. Loyalty cards

    10. Public records

1. Why Do I Get So Much Junk Mail?

Facing significant declines in amount of first-class mail being sent and received, the U.S. Postal Service (USPS) makes deals with businesses to increase the volume of "standard mail", the USPS's official term for junk mail.  While it is almost impossible to eliminate all junk mail, you can take steps to reduce the amount of junk mail that you receive. 

Businesses can obtain your address from several sources:

  • Data brokers collect and aggregate consumer information from a wide range of sources to create detailed profiles of individuals.  These companies then sell or share your personal information with companies that send junk mail.
  • Public records, magazine subscriptions, charitable donations, buyer loyalty programs, “consumer” surveys and product warranty forms also provide a rich source of information about you.

2. How To Reduce Your Junk Mail

While you may never be able to eliminate junk mail, the following resources may be useful to reduce the volume of junk mail that you receive:

a. DMA Choice (National Mailing Lists)

If you want to be taken off as many national mailing lists as possible, your first step is to contact the Direct Marketing Association's DMA Choice program. DMA Choice represents about 80% of the total volume of marketing mail in the United States. When you register, your name and address are placed in a "do not mail" file which is updated monthly. DMA members are required to update their lists at least quarterly, and some do it monthly.

  • Register  online.  You may sign up online at the DMA Choice website for a processing fee of $2 for a period of ten yearsRegistering online is the fastest way to see results.
  • Register by mail. Send the DMA Choice Registration Form available on the DMA Choice website  (under "Register by Mail") plus a $3 check or money order to:

DMA Choice
Direct Marketing Association
PO Box 643
Carmel, NY 10512

  • Register names of deceased.  The Direct Marketing Association also gives individuals the ability to register the names of deceased loved ones with a service called the Deceased Do Not Contact list (DDNC).
  • DMA provides information to individuals who are attempting to help their elderly relatives and friends to stop receiving mailings for sweepstakes and other kinds of contests. Read more at DMA Choice's Do Not Contact for Caretaker Registration.

Companies that do not participate in the DMA Choice program must be contacted directly. It may take some hunting, but you can usually find a toll-free customer service number and/or address on the advertising piece. Let them know you not only want to be off their list, but you don't want them providing your contact information to other companies.


b. Flyers and advertising supplements

Flyers are those ads stuffed in with other advertisements and delivered to your mailbox.  Envelopes containing an assortment of ads are another in this category.   They are usually addressed to "resident" or "occupant" at your address.  To reduce this kind of junk mail, do the following:

  • Look for a mailing label attached directly to the flyer. You may see the name of the distribution company near your mailing address. If you don't find a label, you may find a phone number printed on the edge of the flyer itself.
  • Contact the company and request that your address be taken off the mailing list. If you're making a written request, send a copy of your mailing label along with the letter. If you call, chances are you'll have to work through a telephone tree and leave your name and address on an answering machine. It usually takes at least four to eight weeks to be removed. In some cases, the company may have a website that will allow you to remove yourself from their lists.
  • RetailMeNot Everyday (formerly Red Plum/Valassis) is one of the major companies that mails out flyers and advertising supplements. You can remove your name and address from their mailings by completing their online form

c. Pre-approved offers of credit

Under the Fair Credit Reporting Act (FCRA), credit bureaus are permitted to include your name on lists used by creditors or insurers to make offers of credit or insurance that are not initiated by you. The FCRA also provides you the right to "opt-out", which prevents credit bureaus from providing your credit file information for such offers.  You may opt out by calling (888) 5OPTOUT (888-567-8688) or visiting www.optoutprescreen.com.


Opting out will only stop offers that result from creditors or insurers screening your credit report. Your bank may continue to send you solicitations for new credit products. Membership in an association, trade group or other organization may also result in new credit offers.


d. Telephone directories

If you have a landline phone and have a listed number, your name, address and phone number are, for all practical purposes, public record. Companies collect this information and sell it for marketing purposes. If you are concerned about keeping your name and address private, consider having an unlisted number. You may incur a monthly charge for being unlisted.


e. U.S. Postal Service and National Change of Address (NCOA) database

When you move, the U.S. Postal Service (USPS) provides change of address information to those companies that already have your old name and address if the company subscribes to the USPS National Change of Address (NCOA) database. The NCOA database gets its information when you file a permanent change of address with USPS.  Subscribers to the NCOA include data brokers and marketing companies. This is one way unsolicited mail is able to follow you to your new address.


If this concerns you, you might consider not filing a Change of Address with USPS when you move. You must be sure to contact all your correspondents individually so you are able to continue to receive bills, account statements, correspondence from friends and family, and other important mail.


Another alternative is to file a temporary change of address with USPS.  Temporary address changes are not included in the NCOA database.  A temporary address change can last for up to 6 months and may be extended for an additional 6 months, for a total of one year.  After one year, your mail will not be forwarded.


USPS sells your change of address information to more than 500 companies. USPS's own Inspector General has questioned the data handling practices of the agency. 


f. Charities and nonprofits

If you have ever donated money to your favorite cause, chances are you have received fundraising solicitations from many related organizations. Charities and nonprofit groups often rent or exchange each other's lists.


When you receive solicitations from nonprofits, it may take a bit of detective work to be deleted from their mailing lists. Because many nonprofits rent lists from other groups, they do not keep the lists themselves and therefore cannot delete your name. (This is true of most mail solicitations, whether a charity or not.) Save the mailing label and the "reply device" from these mailings. They are likely to contain codes that indicate the list your name came from. Ask the organization that mailed you the solicitation for the name of the organization that rented the list. Then contact that organization and ask that your name not be rented, sold or exchanged.


g. Sweepstakes and contests

When you enter a sweepstakes, your name is likely to appear on mailing lists used by other promoters of contests, sweepstakes, and lotteries. These lists are almost always sold or rented. To reduce mailings by prize promoters, avoid participating in sweepstakes and contests unless you are given the opportunity to "opt out" of any mailing lists that are created.


h. Product registration cards and consumer surveys

Be aware that warranty or product registration cards have less to do with warranties than they do with mailing lists. Registration cards are usually not mailed to the company that manufactured the product, but to data brokers that compile buyer profiles and rent or sell the information to other companies for marketing purposes.


California law requires companies to inform consumers that the card or form is for product registration. The statement cannot state or imply that the form is for warranty registration. The statement must also inform the consumer that failure to complete and return the card or form does not diminish your warranty rights. (California Civil Code 1793.1)


When you buy a product, generally you should not fill out the product registration card. In most cases your receipt ensures that you are covered by the warranty if the product is defective. If you decide to send the registration card, include only minimal information: name, address, date of purchase and product serial number.


For some products you may want the company to have a record of your purchase in case there is a safety recall.  You should always complete the product registration card for any durable infant’s or toddler’s products such as cribs, toddler beds, strollers, car seats, play yards, swings, and high chairs. This information allows you to be contacted if there is a recall. The information from cards for these specific types of products cannot be used for marketing or other commercial purposes. 


Consumer surveys are another marketing tool to gather in-depth information about individuals' product preferences. The same companies that issue product registration forms also distribute multi-page consumer surveys to households, often by mail or tucked into the Sunday newspaper. Such surveys often promise the respondent free coupons or a chance to win a sweepstakes in exchange for completing the forms. Consumer surveys ask for extensive information on family composition, income, education, health information, and product purchases. They result in unsolicited mail from many marketers.


i. Loyalty cards

When a loyalty card is scanned at the check-out counter, the shopper's information is matched against a record of the scanned items. Stores generally offer discounts as an incentive to use the card. The store may use this information to mail coupons and other special offers to you.  California law prohibits supermarkets from selling such personally identifiable data to third parties (California Civil Code 1749.60).  If you do not want information compiled about your personal buying habits, don't participate in the store's loyalty card program.


j. Public records

Every time you get married, divorced, buy or sell property, or make virtually any major lifestyle change, a government agency records the event. Many such files are open to the public, including: birth certificates, marriage licenses, and home sales records. Public records are one way companies selling baby items, for example, can mail advertisements to new parents just days after the birth of a child.


You usually cannot have government records about you kept confidential. Instead you must contact companies individually when you receive marketing mailings from a list compiled from public records.


For example, if you buy a house and receive home improvement and insurance solicitations you do not want, write to the companies and ask to be taken off their mailing lists. Envelopes with "Address Correction Requested" or "Return Postage Guaranteed" can be returned unopened by writing "Refused-Return to Sender" on the envelope. The company will have to pay the return postage.