Virgin Mobile

Unauthorized third parties attempted to or succeeded in accessing customer account during May.  It appears that the third parties used techniques to gather access customer accounts through customer care telephone lines as opposed to Virgin's website.  It was determined that people were calling customer service and claiming to be a customer or relative of a customer, and obtaining account information.  Third parties may have also called customer service and guessed common surnames and common passwords or secret answers in order to access customer accounts.  After accessing an account via customer care telephone lines, the third parties may have transferred account balances and/or airtime minutes, converted account balances to Virgin merchandise, purchased Virgin airtime or merchandise with credit or debit cards linked to the account, changed account login or contact information, or deactivated the account.