Coalition Defends CFPB's Consumer Complaint System

We are joining 40+ consumer, civil rights, housing, and privacy organizations in urging the Consumer Financial Protection Bureau to maintain and continue its Consumer Complaint Intake System in the face of pressures to eliminate this vital consumer protection tool.

Our coalition emphasizes that the CFPB's complaint system serves as the only recourse many consumers have to resolve financial disputes involving credit reporting errors, medical debt, mortgage servicing issues, debt collection practices, and other problems. With consumer credit report complaints rising 182% in the past year and complaints about unrecognized debt increasing by 333%, the system's importance continues to grow. Since launching in 2012, complaint usage has increased by an average of 35% per year, with servicemember complaints nearly tripling since 2021.

We are calling on the CFPB to preserve this first-in-class complaint system that provides consumers with a place to report grievances and expect responses from financial companies. The complaint system and its public database remain critical tools for holding companies accountable and keeping our financial markets transparent and competitive.