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Communication Stories
Stories

Sally's Story: Phone Company Used Her Call List to Track Her Down

Sally's home was badly damaged in an earthquake. She had to vacate it so that repairs could be made. The phone company was unable to find her new address in order to mail the final bill and eventually sent her bill to their collection department.

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Retail Stories
Stories

Mark's Story: Maternity Store Sold His and His Wife's Information

Mark and his wife shopped for maternity clothes to prepare for the upcoming birth of their baby. The maternity clothing store wanted their names and address. When they asked that their names not be sold to marketers, they were told that the store never sells such data. Read More

Education Stories
Stories

Leslie's Story: College Released Her Social Security Number to its Alumni Association

Leslie didn't keep up with the college from which she graduated and was surprised when the college's alumni association was able to locate her. Read More

Communication Stories
Stories

Peggy's Story: Phone Harassment from a Research Company

Peggy, an elderly woman who lives in a seniors complex, received several calls from a research company. They had been calling her unlisted number every evening demanding that she comply, even though she told them she didn't want to participate in the survey. Read More

Communication Stories
Stories

Maddie's Story: Joining the Audubon Society Got Her on Other Organizations' Lists

Maddie joined the Audubon Society and also gave gift contributions to four friends. She specifically told the Audubon Society not to give her name to any other organizations, but they didn't follow her request. Read More

Communication Stories
Stories

Roy's Story: Receiving Sexually-Explicit Mail

Roy began receiving sexually-explicit mail, with "Bambi" written on the outside of the envelope. He did not know why he was receiving such mail. Roy was embarrassed by this and reported it to the Postal Inspector. Read More

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