April 1, 2004 -- On April Fools Day, Google, the Internet search engine heavyweight, soft-launched its new, free email service called Gmail. Beta testers of the new service benefit from 1 gigabyte of storage space and its developers tout better-search functions than other free email accounts such as Yahoo, MSN, and Hotmail. However, Gmail has raised privacy concerns because users cannot opt out of having incoming emails scanned for keywords that Google then uses for content-targeted advertising.

By Beth Givens, Director
Presentation at Conference of the National Association for Information Destruction
San Diego, CA

 

Good morning. It is a pleasure to speak to you today. I commend you on being active members of NAID, and for the positive contributions you are making to privacy protection.

 

I have been listening to consumers' complaints for 12 years now. In what I call our "Dear Abby" role, we invite individuals to phone and email us with their questions and complaints about privacy matters.

 

John had been regularly denied employment due to poor credit stemming from a stroke. During a recent job interview, he spoke very candidly about his financial position—making them aware that he suffered a stroke and lost his job as a result. He had also explained the situation in depth on his initial application. He was notified that his employment was denied due to information contained in a TransUnion credit report.

 

John's name has been changed to protect his privacy.

San Diego, CA, April 6, 2004 (Updated April 19) -- The World Privacy Forum and 30 other privacy and civil liberties organizations have written a letter [inserted below] calling upon Google to suspend its Gmail service until the privacy issues are adequately addressed. The letter also calls upon Google to clarify its written information policies regarding data retention and data sharing among its business units.

 

Testimony of Beth Givens, Director
Legislative Hearing: Outsourcing California: Our Jobs and Privacy at Risk

 

Senator Liz Figueroa, Chair
California Senate Business and Professions Committee
California Senate Select Committee on International Trade Policy and State Legislation